As an entrepreneur, it’s vital to make your operations seamless. Tools that facilitate data management, accounting, customer relations, and project management are a few of the numerous solutions available. Effectively utilizing these tools will grow your business significantly and assure customer satisfaction. Below are some important tools to consider.
1. Customer Service Management Systems
Customer satisfaction should always be your primary goal. However, it can sometimes get overwhelming when you have a lot of customers to deal with. That’s where an adequate customer service management system comes to play. With this new technology, you can adopt robust cloud-based customer relationship management (CRM) tools like Five9, RingCentral, or CloudTalk, for your call solution.
Also, cloud-based call center solutions, like the one offered by Bright Pattern technology, will revamp your entire customer service platform by using a phone system and chatbots together to provide seamless technical support to customers. Their outbound call center software is also straightforward and robust and comes with creative cloud contact center tools that help small, medium, and large enterprises deliver excellent services to their customers, covering all communications channels. Their call center software also includes omnichannel, interactive voice response, bots & AI, predictive dialer, quality assurance, and more.
2. Project Management Tools
Tools that help manage tasks on a central platform facilitates efficient workflow, especially when you have numerous projects to finish. The most popular project management tools include Trello, Basecamp, G Suite, and Asana. They not only help save time when it comes to task delegation but also ensure efficiency by accountability. This is because managers can digitally track work and tasks assigned, thereby challenging team members to meet deadlines.
It also helps if you synchronize your project management tool with other business operations. For example, if you’re in the eLearning industry, you’ll definitely need a learning management system like the one offered by Lambda Solutions that can help you properly manage and sell your training programs and eLearning courses to potential learners.
This eLearning tech guru offers smart solutions for businesses across various industries that manage and sell eLearning. They’ll help facilitate your business’s success in selling an online course through top-to-bottom integration, open-source technology, excellent customer service, and authentic cloud hosting that is cost-effective and assures returns on investment (ROI). They have two million-plus learners globally and over 600 implementations. With the eLearning business on the rise due to COVID-19 social distancing regulations, this is a valuable social learning tool to have.
3. Accounting Tools
Managing your business’s finances can be a challenging journey. With issues on taxes, rentals, insurance covers, accounts, business transactions, hardware, and software purchases, and the like, you could get lost in all the numbers at some point. Even if you have an in-house accountant, you should recognize that they’re human and, therefore, face human problems just like you do. Also, there’s always a chance an emotional episode could affect the quality of their judgments and estimates.
Luckily, a good accounting tool will help avert such occurrences if you don’t have an accountant that manages your finances. The last thing you want for your business is mismanaged finances. If you’re not sure which accounting tool to opt for, the likes of QuickBooks, Xero, Sage Accounting, FreshBooks, Neat, Sage 300, WagePoint, TSheets, Gusto, and SurePayroll are all suitable options.
4. Human Resources Tools
Effective employee or staff management goes a long way in boosting employee satisfaction. When your employees are content, productivity is heightened. Therefore, efficient human resource (HR) and payroll functions have become a must for every business’s development strategy. A good HR tool is characterized by its ability to manage employee performance, organize employee and payroll data, and regulate compliance, employee complaints, and disciplinary actions, amongst other responsibilities.
Looking at the volume of responsibility, HR managers certainly could use the help of tools like EffortlessHR, Zoho People, Zenefits, BambooHR, Cezanne, JazzHR, or Namely. These could help improve your HR department’s effectiveness, help you make better business decisions, improve employee experience, or build on your compliance with regulations.