What To Do If Your iMessage Isn’t Working.

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Apple’s iMessaging service is its own propriety messaging platform that comes standard on all Apple products, including Apple’s own Watch. It’s an extremely useful and free texting service that offers a convenient mode of communication for Apple users across multiple devices. However, despite its convenience there are times when iMessage refuses to work and most times it happens on the MacBook. This includes issues like images refusing to load properly or the whole app refusing to function properly altogether.[ usb c hub with long cable]

This handy guide should explain why you may be experiencing issues with your iMessage and how you can fix it in the event it does happen.

iMessage Unresponsive on Mac

If your iMessage service won’t work, then don’t worry. There tends to be numerous reasons why it may not be working but there are also numerous solutions to fix the problem, s there’s no need for concern. Every Mac comes with different settings so there’s not just one simple answer that will generally work for everyone. So, check out this list of troubleshooting solutions, of which at least one of them, will most likely solve the problem you are experiencing.


1.Reboot Mac

One of the most common problems associated with iMessage is when the messaging service refuses to send or even receive any messages on your Mac. In such situations, a simple reboot should solve the problem pretty quickly. Simply head to the Apple logo on your menu bar and select, ‘Restart’. Before you do this, make sure you have disconnected any external devices or extensions such as a usb c hub with usb c ports. Once that’s done, restart your device and it should reboot instantly, and you can confirm for yourself if that solved the issue.

2.Clear Your Cache

In the event that iMessages is still not working even after restarting your Mac, then a possible solution is for you to clear you cache.  However, you should be aware that doing this means erasing your message history, so this isn’t a solution that you should take unless you are willing to lose all of your past conversations.

You can either delete the messages one by one yourself or simply clear the entire cache by following these steps:

  1. Head to the Finder Window
  2. Press Command+Shift+G
  3. Enter “~/Library/Messages/“
  4. Move all the files in the Messages directory and to the trash
  5. Empty the Trash and relaunch the iMessages application

3.Log Out Your iMessage Account

If this still didn’t work, then logging out of your iMessage Apple ID account is the next best thing. What this does, is that it essentially helps the app on the Mac re-connect with the cloud, so the benefit of this, is that you won’t lose any of your past conversations. Make sure that you are connected to a working wifi connection, or local network using a functioning usb c hub ethernet adapter.

  1. Open iMessage on your Mac
  2. Select “Messages”
  3. Select “Preferences”
  4. Select “iMessage”
  5. Select “Sign out”
  6. Afterwards, sign back in.

4.Re-enable iMessage on Mac

If you don’t feel like logging out of your Apple ID, then the next best thing is to simply turn off and re-enable iMessages on your device. You can accomplish this by:

  1. Open iMessage on your Mac
  2. Select “Messages”
  3. Select “Preferences”
  4. Go To “iMessage”
  5. Unselect “enable this account”
  6. Tick the box again.
  7. Quit the app, then reopen it again.

It’s important that you close the app and then open it once you’ve followed all these steps to fully refresh the app.

5.Check Date & Time Settings

Normally, your device will confirm the accurate time and date of your received messages. So, if the date and time settings are not correct, it could end up pushing back any new messages back to the bottom of your chat history, and if the message looks like it’s coming from a future date, then the app would naturally block it, which would explain why you aren’t seeing any new messages coming through.[ new macbook pro 2016 sleeve]

As such, if you seem to be getting notifications for new texts but aren’t seeing them at the top of your chat history, that’s probably because your timezone settings are off. You can confirm this by:

  1. Heading to System Preferences
  2. Select “Date & Time”
  3. Click the lock icon and type your passcode
  4. Make sure the option of “set date and time automatically” is activated
  5. Select the lock again to secure the setting change.

This should effectively solve your problem, if the date and time was the cause of the issue to begin with.


iMessage is a very useful tool in any Apple device and software whether it be iOS, watchOS or macOS. It’s the crux by which users can send and receive messages across devices for free without any costs attached and if the app isn’t working properly, it can be a very inconveniencing problem for certain users. However, these suggestions should help you get to the root of your problem and solve it quaky. In the worst-case scenario, if these suggestions don’t fix the issue, then you can always contact Apple Care or set up an appointment.